Account Executive

About the Role

Key Responsibilities

• Client Relationship: Client Relationship Management: Build strategic relationships with senior management, Team and internal stakeholder ensuring satisfaction, strategic alignment, and successful execution of loyalty program goals.
• Strategic Program Development: Collaborate with senior managers to design and implement loyalty strategies that drive customer engagement and retention.
• Project support: Support the execution of loyalty campaigns and initiatives, ensuring timely delivery and quality standards.
• Performance Reporting: Analyze program metrics, prepare performance reports, and present insights and recommendations to clients.
• Industry Awareness: Stay informed on loyalty trends, technologies, and competitive landscape to bring innovative ideas to clients

Requirements

• Bachelor’s degree in marketing, Business Administration, or related field.
• 2+ years of experience in account support management, preferably in loyalty, CRM, or digital
• marketing.
• Proven experience in managing external client accounts along with internal stakeholder management.
• Strong escalation & conflict resolution skills.
• Excellent communication, presentation, and interpersonal abilities.
• Analytical mindset with a focus on data-driven decision-making.

Nice to Have

• Familiarity with loyalty platforms, CRM systems, and campaign management tools.
• Experience in customer segmentation and lifecycle management.
• Ability to manage multiple projects and stakeholders simultaneously.

What We Offer